Frequently asked questions
Answers by topic: booking, first consultation, fees, TMS, privacy and the clinic. For other questions: 211 375 819.
Do I need a letter from another doctor?
No. You can book directly. If you have reports or a letter from your doctor, bring them: they help at the first consultation.
Can I book for someone else?
You can contact the clinic for information. The consultation is booked with the patient's consent.
Looking for help for a family member?How do I cancel?
Call us on 211 375 819 or message us on WhatsApp 928 312 406. You can reschedule free of charge up to 24 hours beforehand. With less than 24 hours' notice, or if you do not attend, the consultation is non-refundable and the session is considered to have taken place. Cancellation and missed appointments policy.
The first consultation
Duration, what to bring and who can come with you.
How long does it take?
About 30 minutes.
What should I bring?
Reports, tests and a list of the medication you take. If you have a letter from your doctor, bring that too.
Can someone come with me?
Yes, to the TMS Assessment Consultation and to treatment sessions. In psychology appointments, having a companion present is not always possible, so as not to interfere with the therapeutic work. Check with the team when booking.
Do you offer teleconsultations?
Teleconsultation is available. Contact the clinic to find out how it works.
How much does it cost?
Main fees:
- NeuroCheck
- Free of charge
- TMS Assessment Consultation
- 100 €
- Psychiatry or Internal Medicine Consultation
- 100 €
- TMS within a treatment protocol, per session
- From €100
Do you accept my insurance?
Reimbursement depends on your insurer and your policy. Check with your insurer before the consultation; if needed, we can help with the paperwork.
We are in the process of joining agreements with insurers, to make access to our care even simpler. More news soon.
See insuranceCan I pay in instalments?
Yes. You can pay in up to 12 interest-free instalments with Cofidis Pay. The terms are explained at the NeuroCheck, free of charge.
Payment termsHow are TMS fees structured?
They are per session. Standard protocol, with 24.5-minute sessions: from €200 per session within a treatment protocol (single session: €350). Intensive protocol, with 18.5-minute sessions: from €100 per session within a treatment protocol (single session: €200). The per-session fee within a protocol is set in the plan, after the TMS Assessment Consultation.
Where do I start?
Through the NeuroCheck: a free information session, with no obligation, with our Patient Care, Vanessa Kachinski. This is followed by the TMS Assessment Consultation with the clinical director, Dr. Bruno Gomes. Treatment depends on eligibility and a medical prescription, after the TMS Assessment Consultation.
What NeuroCheck involvesDoes it hurt?
As a rule, no. TMS is a non-invasive treatment: you feel light tapping on the scalp and hear clicking sounds. The most common effects are mild headache, scalp discomfort and mild tiredness, mainly in the first sessions.
Who cannot have it?
It may not be suitable if you have metal implants in the head or neck (except dental), cochlear implants, brain or vagus nerve stimulators, or a history of epilepsy or seizures. Pacemakers, defibrillators and pregnancy are assessed by the doctor. Contraindications are reviewed at the TMS Assessment Consultation.
Can I drive?
Yes. There is no anaesthesia or sedation. You can drive and work straight afterwards.
Do I stop my medication?
No. TMS is carried out without stopping your usual medication. Any change should be decided together with your doctor.
How many sessions?
Between 6 and 30, as prescribed by the doctor after the TMS Assessment Consultation. Each session lasts between 18.5 and 24.5 minutes, depending on the protocol. You are supported by our clinical team, session after session.
What if it does not work?
The doctor reassesses midway through and at the end of the cycle. If the response is not as expected, they will discuss other treatment options with you.
From what age can I have it?
TMS is indicated for adults over 18, after the TMS Assessment Consultation.
Is it confidential?
Yes. Clinical information is shared only with your authorisation.
Who has access to my data?
Only the professionals involved in your care, bound by professional confidentiality, and only as far as necessary. Access to health data is logged. Full details are in the privacy policy.
Privacy policyIs my GP informed?
Only with your permission. In that case, we send a summary to your attending doctor.
Where is it?
In Lumiar, Lisbon: Rua Pina Bausch, Loja 1A, 1750-384 Lisboa. By metro: Lumiar and Ameixoeira stations (yellow line), about 5 to 10 minutes on foot. Carris buses stop in the nearby streets.
How to get hereIs there parking?
Yes. Free parking next to the clinic.
Is it wheelchair accessible?
Yes. Access for people with reduced mobility and wheelchair users.
What are the opening hours?
Monday to Friday, 9am to 6pm. Saturdays, Sundays and public holidays: closed.