Legal information
Processing of personal and health data, cookies, website terms of use, patient rights and duties, cancellations and missed appointments.
Entity identification
- Entity
- Loyal Axiom, Lda.
- NIPC (Company Tax No.)
- 518 846 636
- Licensing
- Clinic licensed by the Portuguese Health Regulatory Authority (ERS). Licence no. E25959/2025.
- ERS registration
- Registered establishment no. E178120
- Address
- Rua Pina Bausch, Loja 1A, 1750-384 Lisboa
- Clinical direction
- Dr Bruno Miguel Matos Gomes, specialist in Internal Medicine, Licence no. OM 60263
- info@almaraclinic.pt
- Phone
- 211 375 819
- Mobile and WhatsApp
- 928 312 406
- Opening hours
- Monday to Friday, 9am to 6pm
Privacy policy
How AlmaraClinic processes your personal data, including health data, under the General Data Protection Regulation (GDPR), Law no. 58/2019 and Law no. 12/2005.
Data protection officer
For any question about your data or to exercise your rights: dpo@almaraclinic.pt.
1. Data controller
Loyal Axiom, Lda., NIPC 518 846 636, the entity that operates AlmaraClinic. Rua Pina Bausch, Loja 1A, 1750-384 Lisboa. Email: info@almaraclinic.pt. Telephone: 211 375 819.
Clinic licensed by the Portuguese Health Regulatory Authority (ERS). Licence no. E25959/2025. Registered establishment no. E178120.
2. Health data
Health data is a special category of data (Article 9 GDPR). It is processed only by professionals bound by professional confidentiality, on a need-to-know basis (Article 29 of Law no. 58/2019).
Health information belongs to the person it concerns (Law no. 12/2005). We never use health data for advertising or send it to advertising platforms.
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Appointment or contact request (website, telephone, WhatsApp) | Name, telephone, email, specialty requested, insurance, best time to contact | Respond to the request and book the consultation | Pre-contractual steps (Art. 6(1)(b)). The specialty may reveal health information: explicit consent (Art. 9(2)(a)) |
| Provision of healthcare | Identification, contact details, medical history, tests, medication, clinical notes | Assessment, diagnosis, treatment and follow-up; clinical record | Service contract and legal obligation (Art. 6(1)(b) and (c)); provision of healthcare by professionals bound by confidentiality (Art. 9(2)(h) and 9(3)) |
| Sharing with your attending doctor or referring doctor | Clinical summaries and reports | Continuity of care | Explicit consent of the patient (Art. 9(2)(a)) |
| Invoicing and payments | Identification, tax number (NIF), amounts, payment method | Invoicing and compliance with tax obligations | Legal obligation (Art. 6(1)(c)) |
| Information communications (newsletter) | Name and email | Send information about the clinic | Consent (Art. 6(1)(a) and Law no. 41/2004), which you can withdraw at any time |
| Referrals by doctors | Name, licence number, specialty and professional contact details | Manage the referral request | Pre-contractual steps and legitimate interest (Art. 6(1)(b) and (f)) |
| Unsolicited job applications | Identification, contact details, licence number, CV | Assess the application | Consent (Art. 6(1)(a)) |
| Complaints | Identification and content of the complaint | Handle the complaint | Legal obligation (Art. 6(1)(c)) |
| Website browsing | Cookies and identifiers | Operation, measurement and advertising | Necessary cookies: legitimate interest; others: consent (Law no. 41/2004, Art. 5) |
4. Who we share data with
- Processors that provide services to us (clinical and management software, hosting, email and telephone), under a contract in accordance with Article 28 GDPR.
- Insurers, only with your authorisation.
- Cofidis, if you choose instalment payments with Cofidis Pay, as controller of the data it collects.
- Public authorities, when required by law.
We do not sell data. We only transfer data outside the European Economic Area with the safeguards provided for in the GDPR.
5. How long we keep it
- Contact requests without a booked consultation
- 12 months
- Clinical record
- Legal period
- Invoicing
- 10 years
- Newsletter
- Until you withdraw consent
- Unsolicited job applications
- 2 months
The clinical record is kept for the period required by law and applicable professional ethics rules.
6. Security
We apply appropriate technical and organisational measures, including control and logging of access to health data.
In the event of a data breach that poses a risk to you, we notify the CNPD (Portuguese Data Protection Authority) within 72 hours and inform you when the risk is high (Articles 33 and 34 GDPR).
7. Your rights
- Access to your data, including your clinical record (Law no. 12/2005).
- Rectification of inaccurate data.
- Erasure, except where the law requires retention, as with the clinical record.
- Restriction, portability and objection to processing.
- Withdraw your consent at any time, without affecting processing already carried out.
To exercise your rights, write to dpo@almaraclinic.pt or visit the clinic. We respond within one month, free of charge.
8. Complaint to the supervisory authority
You may lodge a complaint with the CNPD (Portuguese Data Protection Authority): Av. D. Carlos I, 134, 1.º, 1200-651 Lisbon, www.cnpd.pt.
9. Other information
- The mandatory fields in our forms are those needed to respond to your request.
- We do not make automated decisions or create profiles using your data.
- Data relating to minors is processed with the consent of the person holding parental responsibility.
- When you book for someone else, you must inform them and have their consent to share their data with us.
Last updated: 2 October 2026
Cookie policy
We only use cookies that are not necessary for the site to function if you give your consent (Law no. 41/2004, article 5).
- On the first notice, refusing is as easy as accepting: one click.
- No option is pre-selected. Continuing to browse does not count as consent.
- You can change or withdraw your consent at any time.
| Category | Purpose | Consent |
|---|---|---|
| Necessary | Site operation and recording your cookie preferences | Not requested |
| Measurement | Usage statistics, in aggregated form | Yes |
| Advertising | Measuring campaigns and showing adverts | Yes |
Health data and advertising
We do not share with advertising platforms any information that reveals your health status, such as the clinical condition pages you visited or the specialty you chose in a form.
The detailed list of cookies (name, provider, purpose and duration) is available in the preferences panel.
Terms of use
By using the almaraclinic.pt site, you accept these terms. The site is operated by Loyal Axiom, Lda., identified above.
1. Nature of the information
The content of this site is for information only and does not constitute medical advice, diagnosis or prescription. It does not replace a consultation with a healthcare professional.
Any treatment, including transcranial magnetic stimulation, depends on clinical assessment, eligibility and medical prescription. Treatment results vary from person to person and are not guaranteed.
2. This is not an emergency service
AlmaraClinic does not provide emergency care. The site's forms and contacts must not be used in urgent situations. In an emergency, call 112. For advice at any time, call SNS 24 (808 24 24 24).
3. Bookings through the site
Requests made through the site do not constitute a booking. A booking is only confirmed after the clinic contacts you and you confirm the day and time.
4. Fees and payment
Published fees are the final amounts payable by the patient, unless otherwise stated, and may be updated. The fee in force on the booking date applies, and is communicated before the service is provided.
Transcranial magnetic stimulation fees are per session. In a treatment protocol, the fee per session and the number of sessions are set in the prescribed plan, after the TMS Assessment Consultation, and communicated in writing before treatment begins.
Accepted payment methods: cash, debit card, credit card and MB WAY. Pay in up to 12 interest-free instalments with Cofidis Pay.
Instalments at 0% interest and charges are paid by the customer's debit or credit card through a payment solution based on a factoring agreement between Cofidis and the merchant. Find out more from Cofidis, registered with the Banco de Portugal under no. 921.
5. Intellectual property
The texts, images, videos, logos and other content on the site are the property of Loyal Axiom, Lda. or of third parties who have authorised their use, and are protected by the Portuguese Code of Copyright and Related Rights and the Industrial Property Code. AlmaraClinic, NeuroCheck and ExoTMS are trademarks of their respective owners.
Reproduction, in whole or in part, for commercial purposes without written authorisation is prohibited.
6. Liability and external links
We strive to keep the information on the site accurate and up to date, but we do not guarantee it is free of errors or interruptions. Loyal Axiom, Lda. is not responsible for the content of third-party sites to which links are provided.
7. Changes
These terms may be changed at any time. The version in force is the one published on this page, with the date of the last update.
8. Governing law and jurisdiction
These terms are governed by Portuguese law. Any dispute shall be subject to the jurisdiction of the Lisbon district court, without prejudice to mandatory rules applicable to consumers.
Patient rights and duties
Under Law no. 15/2014 of 21 March, which consolidates the rights and duties of healthcare service users, the Basic Health Law (Law no. 95/2019) and Law no. 12/2005 on health information.
Your rights
- To freely choose the professional and the services, within the resources available.
- To receive appropriate, high-quality and timely care.
- To be clearly informed about your health status, treatment options, risks and likely progress.
- To give or refuse consent to any clinical procedure, and to withdraw it at any time.
- To have your personal data and private life protected, with confidentiality over all clinical information.
- To access the health information that concerns you and your clinical record.
- To be treated with respect for your dignity, beliefs and convictions.
- To be accompanied, under the law and the clinic's operating rules.
- To make suggestions, compliments and complaints, and to receive a response.
Your duties
- To respect the rights of other patients and of staff.
- To provide true and complete information about your health status, medication and previous treatments.
- To work with healthcare professionals on your treatment.
- To respect the clinic's operating rules, including opening hours and cancellation rules.
- To use the services appropriately.
- To pay for the procedures and services provided, under the agreed terms.
On being accompanied: you may bring someone with you to the TMS Assessment Consultation and to treatment sessions. In psychology consultations, a companion may not be able to attend, so as not to interfere with the therapeutic work.
Cancellations and missed appointments
So that the reserved time can be given to another patient, please let us know in advance if you cannot attend.
- Up to 24 hours beforeFree reschedulingYou can change the day and time of the consultation or session.
- Less than 24 hours or no-showNon-refundableThe consultation or session is considered to have taken place.
- How to reschedule
- 211 375 819 or WhatsApp 928 312 406
- NeuroCheck
- Free of charge; let us know if you cannot come
Treatment protocols
- Sessions can be rescheduled free of charge up to 24 hours before, subject to the clinic's availability.
- A session cancelled less than 24 hours in advance, or one the patient does not attend, is considered to have taken place and is non-refundable.
- Stopping treatment at the patient's decision or on medical advice is recorded in the clinical record. Amounts paid for sessions not carried out are settled under the terms of the accepted plan.
Complaints Book
We keep a Complaints Book in physical form at reception and in electronic form (Decree-Law no. 156/2005, as amended). Complaints concerning healthcare providers are reviewed by the ERS (Portuguese Health Regulatory Authority).
You can also send suggestions or complaints to info@almaraclinic.pt. We reply in writing.